Blind Box Products
All sales are final. Because blind boxes contain randomly assorted figures, a specific figure is never guaranteed unless your invoice expressly states a sealed-case assortment. Once an order is formally confirmed — meaning payment has been received and manually matched to its invoice — we do not accept returns, exchanges, cancellations, or refunds, whether products are opened or unopened. If items arrive damaged in transit or are not what was invoiced, contact us within 7 days of delivery with your invoice number and photo or video evidence; verified claims are resolved by a replacement or a refund of the affected items. If a shipment appears lost in transit or is not delivered, contact us with your invoice number; we will investigate with the carrier and reship or refund the affected items.
Wholesale Orders
All wholesale sales are final once an order is formally confirmed, meaning payment has been received and manually matched to its invoice. Confirmed orders cannot be cancelled, returned, or exchanged. There is no minimum order quantity. If we cannot fulfill all or part of a confirmed order, the unfulfilled portion is refunded to the original payment method. If an order is fulfilled in partial shipments, amounts paid for items that are not shipped are refunded to the original payment method.
Payment Proof and Manual Confirmation
Every payment is manually matched to its invoice before an order is formally confirmed or anything ships. If a payment cannot be matched to an order, is duplicated, or exceeds the invoice amount, the unmatched, duplicate, or excess amount is refunded to the original payment method. If product availability changes before your payment is confirmed and matched, we will notify you and refund any payment already received in full. This payment solution uses Airwallex as the payment platform, with the payment account held by YiLu Cloud Technology Ltd. (Hong Kong).
How to Request Help
Questions about an order, or a damaged or incorrect shipment, should be sent to maneki-neko.llc@outlook.com with your invoice number. Approved refunds are issued to the original payment method; please allow 5–10 business days for the refund to appear, depending on your card issuer or bank.