Information We Collect
When you contact us, request a quote, or place an order, we collect the details needed to do business with you: your name, email address, phone number, shipping address, order and invoice details, and payment confirmation information. Payment card details are entered on Airwallex's secure hosted payment page and are not collected or stored by Sun's Maneki Neko LLC.
How We Use Information
We use the information we collect to respond to inquiries, prepare quotes and invoices, process and fulfill orders, coordinate shipping, prevent fraud, maintain business records, and meet legal, tax, and accounting obligations. We do not sell your personal information.
Sharing and Service Providers
We share information only with the operational providers needed to run the business: Airwallex, our payment platform, and YiLu Cloud Technology Ltd. (Hong Kong), the payment-account holder for this payment solution; shipping and fulfillment carriers for delivery; the hosting provider that serves this website (Cloudflare); and legal, tax, or compliance advisors where required. We do not share your information with third parties for their own marketing.
Retention and Security
Order, invoice, and payment records are kept for as long as required for accounting, tax, and legal purposes; inquiry correspondence is kept only as long as needed to handle your request. We apply reasonable technical and organizational measures to protect the information we hold. You may request access to, correction of, or deletion of your personal information at any time.
Contact
Privacy requests and questions should be sent to maneki-neko.llc@outlook.com. Sun's Maneki Neko LLC is registered in Virginia, United States.